Our Commitment
At the Majlis Pengurusan Kualiti Universiti Awam (MPQ UA), we are dedicated to providing exceptional service and support to our stakeholders. Our Client’s Charter outlines our commitments to ensure transparency, reliability, and excellence in all our interactions
Our Pledge to You:
Quality Assurance: We will develop and implement high standards of quality management to enhance the effectiveness and performance of public universities in Malaysia.
Timely and Transparent Communication: We will communicate openly and promptly, providing clear and accurate information regarding our initiatives, processes, and decisions.
Professionalism and Integrity: We will conduct our activities with the highest level of professionalism and integrity, ensuring that our actions are in the best interest of the public universities and their stakeholders.
Responsive Support: We will address your concerns and inquiries efficiently and effectively, providing timely solutions and support to meet your needs.
Continuous Improvement: We are committed to continuous improvement in our services and practices, regularly reviewing and refining our processes to better serve our clients.
Stakeholder Engagement: We will actively engage with stakeholders, valuing their input and feedback to enhance our services and foster collaborative partnerships.
Your Role:
To help us serve you better, we encourage you to:
- Provide timely feedback and share your experiences with us.
- Engage with us constructively and professionally.
- Adhere to the guidelines and processes set out for quality management.
Together, we can achieve excellence in public higher education and drive meaningful progress.